Privacy Policy

Who we are

The Sili Factory is owned and operated by Wolife Pty Ltd. Your privacy is important to us. The Sili Factory policy to respect your privacy regarding any information we may collect from you across our website, thesilifactory.com, and other sites we own and operate.

What personal data we collect and why we collect it

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

Contact forms

When you submit a general enquiry, you will provide the following details:

  1. Name
  2. Email
  3. Phone number (optional)
  4. Message

We use this information to respond to your query.

When you create an account, you will provide the following details:

  1. Name
  2. Email
  3. Company
  4. Phone number (optional)
  5. Address, City, Postcode (optional)
  6. Country

We use this information to provide you with accurate quotes when you submit a quote request.

How long we retain your data

We retain collected information for as long as necessary to provide you with your requested service. In general, we retain the following data:

  • contact form entry data for 12 months, to ensure we have not missed enquiries;
  • customer quote request records indefinitely, for your convenience when accessing your account and quote history and for our assistance in analysing our product demand -
    • If you would like for your sales data to be removed, please contact us using the details provided at the end of this policy;
  • analytics data indefinitely, to analyse and improve our website’s performance - analytics data is aggregated and does not include your personal information.

What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Cookies

We sometimes use cookies to help our website identify you when you visit and return to our website and analyse how you use our website. These cookies help us to analyse our website traffic so that we can enhance our website visitor experience.

How cookies can be managed in your browser

Most web browsers will automatically accept cookies, however, you may choose to ‘not accept’ our cookies when visiting our website by managing cookies for our website in your browser settings.

You can manage how cookies are set and used as you’re browsing, and you can clear cookies and browsing data. Your browser may have settings that allow you to manage cookies for each website. With common browsers, the settings will allow you to delete existing cookies, allow or block all cookies, and set cookie preferences for websites. Common browsers also have incognito or private browsing modes, which don’t store your browser history of visited sites or cookies on your device after you close all incognito/private browser windows.

Analytics

We use Google Analytics and Search Console as part of our analytics tracking for this website. This is how you can opt out if you wish. Please refer to Google’s Privacy Policy for more information.

With whom we share your data

  • We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
  • We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
    We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of The Sili Factory, thesilifactory.com, its customers or third parties.
  • If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
  • By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

What rights you have over your data

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Where we send your data

Does the data go anywhere other than in Australia?

If so, please describe how the data is safeguarded to European data protection standards.

(Note that: This could include your web hosting, cloud storage or other third party services. You will need to list where the data goes and how you or third party ensures European data standards are met whether that is through an agreement with Privacy Shield, model clauses in your contracts or binding corporate rules.)

Will you disclose personal information to staff or other agents with whom you work? (For example, we may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.)

Might you need to disclose personal information to comply with legal requirements?
(For example, we may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.)

Might you need to use personal information to protect business?
(For example, we may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of BUSINESS NAME, WEBSITE URL, its customers or third parties.)

Might personal information be disclosed to a potential buyer or transferred to a new owner if there is a change in control of business?
(For example, If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.)

> Include consent paragraph, if types of disclosure are covered in Privacy Policy
(For example, by providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. When we disclose your personal information to third parties, we will request that the third party follow this policy regarding handling your personal information.)

How we protect your data

Our website is equipped with security measures that seek to prevent unauthorised access to its data.

Contact information

If you are concerned about your privacy, please contact:

(who is the representative at your company/business to take the call or email including their contact details please?)